COVID-19 Guidelines for The Dewan by Royal Naqash Learn More
The safety and wellbeing of our guests, customers and colleagues is a top priority for The Dewan by Royal Naqash.
The Dewan by Royal Naqash continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.
Inspired by The Dewan by Royal Naqash’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions The Dewan by Royal Naqash is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.
Providing safe and clean environments for our guests and colleagues is always a top priority for The Dewan by Royal Naqash hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at The Dewan by Royal Naqash hotels worldwide.
IMPORTANT FACE MASK & COVERING REQUIREMENT: Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all The Dewan by Royal Naqash hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, please contact the hotel directly or visit the hotel website.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, and children under the age of two (2). Contact your nearest The Dewan by Royal Naqash Global Contact Center for more information.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. The Dewan by Royal Naqash also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”
The Dewan by Royal Naqash hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care as we reimagine the hotel experience.
Existing reservations booked prior to July 1, 2020
With some very limited exceptions, existing reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation.
New reservations booked July 1, 2020 or beyond
With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.
Reservations made after April 1, 2020 at select Destination properties or under Special Event Rates, after June 3, 2020 at The Dewan by Royal Naqash Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination and The Dewan by Royal Naqash Residence Club properties.
Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.
Reservations can be changed or cancelled on The Dewan by Royal Naqash.com or via the World of The Dewan by Royal Naqash app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.
Please note: These policies apply to reservations made through The Dewan by Royal Naqash directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a The Dewan by Royal Naqash Residence Club property who did not book through The Dewan by Royal Naqash channels should contact The Dewan by Royal Naqash Residence Club.
In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control.
While travel – our shared passion – may temporarily be challenged in many parts of the world, at The Dewan by Royal Naqash we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and The Dewan by Royal Naqash’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
The Dewan by Royal Naqash thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.